Terms and Conditions

TERMS AND CONDITIONS

ROBOMATIS D.O.O.

Preliminary Provisions.
1. These Terms and Conditions establish a contractual agreement between you (the “Customer“) and Robomatis d.o.o. (the “Provider“). Please review these Terms and Conditions, including all their integral parts (collectively referred to as the “Agreement” or “Terms“) before making any purchase of products and/or placing any order for services from the Provider. By purchasing any product and/or requesting any service from the Provider, you confirm that you have read, understood, and FULLY accept all terms of this Agreement. If you do not agree to these terms, you may not purchase products or order services from the Provider.
2. Company Contact Details:

ROBOMATIS d.o.o.,
Presernova cesta 8,
3320 Velenje,
Company Registration Number: 8841071000,
Tax Number: SI 89410289,
Email: [email protected].

Definitions of Terms Used in This Agreement.
1. The term Provider refers to the company Robomatis d.o.o., which owns and operates the following websites:

https://batterystrapping.com/, https://bandmaskiner.se/, https://bandownica24.pl/, https://cercleuse.fr/, https://iepakosanas-iekartas.lv/, https://maquinas-flejadoras.es/, https://masine-za-pakovanje.rs/, https://masini-de-legat.ro/, https://masini-za-pakuvanje.mk/, https://omsnoering.nl/, https://opakovane.bg/, https://pakavimo-irenginiai.lt/, https://pakirni-stroji.si/, https://pakkemasinad.ee/, https://pakkemaskiner.dk/, https://pantolas.hu/, https://paskovaci-stroj.cz/, https://paskovaciestroje.sk/, https://reggiatrice.it/, https://streping-mashyny.com.ua/, https://strojevi-za-pakiranje.hr/, https://stroppemaskiner.com/, https://tserkomixanes.gr/, https://umreifungsgerate.at/, https://umreifungshop.de/, https://vannekoneet.fi/

including all subpages and any available language versions (collectively referred to as the “Website” or “Robomatis Website”), as well as all other business activities of Robomatis d.o.o.

The term Customer, also referred to as “you” or “your,” means any individual or legal entity that has purchased a product or ordered a service from the Provider.
A Consumer is a Customer who is a natural person and who is entitled to special rights under the relevant consumer protection laws.

Scope and Applicability of the Terms and Conditions.
1. Purchasing and placing orders on the Website is strictly reserved for business customers (legal entities and sole proprietors) and is not available to individual consumers. These Terms govern all purchases made by business customers, except where certain provisions specifically refer to Consumers.
2. Should a Consumer wish to purchase or order, they are required to contact the Provider directly. Consumers may send their requests using the dedicated forms provided on the Website for this purpose. The Provider will then issue a formal offer to the Consumer, which will contain all elements required by applicable consumer protection laws. In all other aspects, these Terms also apply to purchases by Consumers.
3. These Terms are also considered an integral part of every agreement entered into with Robomatis d.o.o. (including agreements made via other channels), unless they are expressly excluded or the parties have expressly agreed to a different set of rights and obligations. Any arrangement to exclude or change the rights and obligations must be made in writing and signed or expressly accepted by all parties involved; otherwise, such arrangement is invalid, and these Terms will apply.
4. In the case of transactions with business entities that have their own terms and conditions, these Terms of Robomatis d.o.o. shall apply.

Purchase Procedure.
1. The Buyer may place an order either through the Provider’s Website or by sending an inquiry via the Provider’s contact channels.
2. If the Buyer chooses to order through the Provider’s contact channels, the purchase process will follow the agreement made with the Provider.
3. When purchasing products through the Provider’s Website, the process includes these steps: 1. Signing in to the online store with the user account’s email address and password; 2. Selecting the preferred product; 3. Indicating the desired quantity; 4. Adding the chosen products to the shopping cart; 5. Reviewing the cart’s contents; 6. Checking the price for the selected quantity, not including VAT; 7. Choosing the delivery and payment options; 8. Reviewing the order with the selected delivery method and any applicable delivery charges; 9. Confirming and submitting the order, which completes the purchase.
4. Order Accepted. After the order is submitted, the Provider will notify the Buyer by email that the order has been accepted. The Buyer has four (4) hours from the time of this notification to cancel the order without any penalty. Aside from this cancellation window, the Buyer cannot change the order after it has been submitted. The Buyer can always access detailed information about the status and contents of each order in their profile on the Provider’s Website.
5. Order Confirmation. Once the order is confirmed, it is submitted and no further changes can be made, except as described in the previous paragraph. Confirming the order means accepting the Terms and clicking the final button in the purchase process. The Buyer will receive confirmation of the submitted order at the email address provided during checkout. With this confirmation and the acceptance of this contract, a binding agreement is established between the Buyer and the Provider. The order confirmation also serves as confirmation of any offer sent by the Provider via email. After the order is submitted, the Provider will verify stock and availability. If the ordered products cannot be delivered, the Provider will reject the Buyer’s order and refund the purchase price without interest. The Buyer is not entitled to any compensation in this case.
6. Dispatched Goods. The Provider will prepare and ship the ordered products within the agreed period and notify the Buyer by email. In the same email, the Provider will also provide information about the return policy and contact details for any complaints or delivery delays.
7. Product Information. All product details on the Website are provided for informational purposes only. The Provider makes every effort to ensure the information on its Websites is accurate and complete. Nevertheless, the Provider reserves the right to correct any errors in pricing, product descriptions, and/or stock levels.
8. Stock and Availability. The Provider determines which products are offered on its Websites and works to maintain sufficient stock and availability. However, the Provider does not guarantee that all products will be available. Delivery times and product availability are listed on the Provider’s Websites. The displayed stock and/or delivery times are for informational purposes only and may not reflect the actual stock or delivery times. If a product is shown as “in stock” on the Provider’s Website but is not actually available, the Provider will inform the Buyer in writing and/or verbally within ten (10) business days about the shortage and the estimated delivery time. If delivery will take longer than fifteen (15) business days, the Provider will allow the Buyer to withdraw from the contract and will refund the purchase price without interest.
9. Shopping Cart Function. The shopping cart feature on the Provider’s Websites is designed to give the Buyer a clear overview of their order and does not reserve products. Products are only deducted from inventory once the order is processed (purchase completed).
10. Payment Methods. The following payment options are available on the Provider’s Websites:

Payment by bank transfer based on a proforma invoice,
Payment via the payment service provider PayPal,
Card payment through the payment service provider Stripe.

The Provider reserves the right to modify the available payment options and does not guarantee that all payment methods will always be accessible or function without interruption.

Non-Payment by the Buyer. The Provider reserves the right to withhold shipment of ordered products until full payment is received in the Provider’s bank account or appropriate proof of payment is provided. If the Buyer fails to pay the amount due for a specific order within fifteen (15) days from the conclusion of the legal transaction or by the agreed deadline stated in the accepted offer, the Provider reserves the right to: 1. Charge default interest at a rate of 24% per year and storage fees from the date the claim becomes due; 2. Pursue all legal remedies and debt collection actions to recover the total amount owed, including debt collection expenses, issued reminders, default interest, storage fees, and any other costs associated with the Buyer’s failure to pay.
Invoice and Contract. The Provider issues an invoice on a durable medium to the user who purchases a product from the online store, with a detailed breakdown of costs. The contract is concluded electronically and stored in electronic form on the Robomatis d.o.o. server, where it is available upon the Buyer’s request for five (5) years after the end of the contractual relationship. The sales contract is concluded in the Slovenian language.
Purchase Without Registration. The Buyer may choose to complete a purchase as a guest or create a user account with the Provider.
User Account and Personal Data Protection. If the Buyer chooses to register a user account, the Provider must process certain personal data to provide the account. More details about how personal data is processed can be found in the Provider’s Privacy Policy. To deliver the most relevant content, with your consent, we create a profile that is used for personalized communication. The Provider uses automated decision-making and profiling. If you do not wish the Provider to use automated decision-making and profiling with your personal data, you may withdraw your consent for this processing. Upon withdrawal, we will stop processing your personal data for this purpose. Please note that this automated decision-making does not have legal consequences for the individual, nor does it significantly affect the individual. It is limited to product recommendations and customized newsletters based on previous purchases. By creating an account, you agree to profiling. If you wish to opt out of further profiling, please contact us by email at: [email protected].
User Account Management. When registering, the Buyer is required to create a password to access the user account. The Buyer agrees to protect the password to the best of their ability and prevent its disclosure or access by third parties. The user account may only be used by the individual who created it. The Buyer agrees not to share access to their user account with others or allow third parties to use it. The Provider reserves the right to consider all actions taken through the Buyer’s user account as actions of the Buyer. The Buyer may use the user account only for its intended purpose and must not exceed such use. Creating multiple user accounts for the same Buyer is not allowed. The Provider reserves the right to immediately delete such accounts. If necessary to protect the Provider’s rights, the Provider reserves the right to take any actions required to safeguard its rights and interests.
Registered users may discontinue use of the online store at any time and cancel their registration. This can be done by notifying the Provider in writing of the cancellation of registration. Before submitting the cancellation notice, the user must settle any outstanding obligations to the Provider from purchases made in the online store. The Provider will continue to protect the confidentiality of personal data and the privacy of online store users even after registration is canceled.

Delivery
1. The Buyer may select from the following options for delivery or pickup of products:

Delivery to the requested address using the carrier DPD (for deliveries within the EU only), following the Incoterms DAP clause (see section 5.3.),
Other shipping companies for heavier items (for deliveries within the EU only), generally under the Incoterms DAP clause (see section 5.3.), or
Personal pickup at the Provider’s location (available to all Buyers) in accordance with the Incoterms EXW clause (see section 5.4.).

The parties may specifically agree to a different delivery arrangement. Any such arrangement must be expressly agreed to in writing and signed or at least confirmed by both parties.
Delivery under the DAP arrangement:

The DAP arrangement is valid only for deliveries within the EU;
If products are shipped by DPD, delivery will be handled according to their terms and conditions: https://www.dpd.com/si/en/support/terms-of-transport/;
If another carrier is used, these Terms apply unless the Provider specifically informs the Buyer of different delivery terms and conditions;
Delivery terms: Unless otherwise agreed, goods are shipped under DAP (Delivered at Place) terms according to Incoterms 2020;
The Provider’s delivery obligation is fulfilled when the goods arrive at the agreed location and are made available for the Buyer to unload (the Seller or carrier is not responsible for unloading the products);
The delivery address is the one specified in the order unless otherwise expressly agreed in writing;
Risk and cost transfer: The Provider covers all costs and risks until the goods are delivered to the agreed delivery location, but not unloaded (any damage during unloading is not covered);
The Buyer assumes all risk for the goods from the moment they are properly delivered to the agreed location;
The Buyer must check the goods before signing the delivery note and immediately inform the Provider of any visible defects, quantity issues, or packaging damage;
Once the Buyer signs the delivery note, it is considered that the goods were received without visible defects, and later claims for such defects will not be accepted;
Formalities and permits: The Provider is responsible for export customs clearance and related formalities in the country of dispatch;
The Buyer is responsible for import customs clearance, paying duties, and any other taxes in the destination country;
Receipt of goods: The Buyer is required to accept the goods at the agreed place and time;
If the Buyer does not accept the goods on time, they are responsible for any extra costs related to storage or other consequences of the delay. From the moment of the Buyer’s delay in accepting the goods, the risk of accidental loss and/or damage to the products passes to the Buyer as if they had accepted them properly.

Delivery of products under the EXW arrangement:

The EXW arrangement applies to orders where the delivery address is outside the EU, but it can also be used for pickups within the EU if both parties specifically agree;
Delivery terms: Unless otherwise agreed, goods are delivered under EXW (Ex Works) terms according to Incoterms 2020;
The Provider’s delivery obligation is fulfilled when the goods are made available to the Buyer at the Provider’s premises or another agreed location;
Risk and cost transfer: All costs and risks for loading, transportation, insurance, and import/export paperwork are the responsibility of the Buyer. The risk passes at the moment the Buyer accepts the goods or at the time of the Buyer’s delay, whichever comes first;
The Provider is not responsible for shipping or insuring the goods unless otherwise agreed in writing by both parties;
Receipt of goods: The Buyer must accept the goods within the timeframe stated in the order confirmation or in a written agreement with the Provider;
If the Buyer does not accept the goods on time, they are responsible for any extra costs related to storage or other consequences of the delay. From the moment of the Buyer’s delay in accepting the goods, the risk of accidental loss and/or damage to the products passes to the Buyer as if they had accepted them properly;
The Buyer must check the goods before signing the delivery note and immediately inform the Provider of any visible defects, quantity issues, or packaging damage;
Once the Buyer signs the delivery note, it is considered that the goods were received without visible defects, and later claims for such defects will not be accepted;
Customs and tax responsibilities: The Buyer is responsible for handling all export, transit, and import paperwork and for paying all duties, taxes, and other related charges.

The Provider will make reasonable efforts to deliver the products within the agreed delivery window, but does not guarantee delivery within a specific period. The delivery time stated in the order or purchase process is not binding for the Provider and is provided only as an estimate for the Buyer. Delivery times shown on the website next to the product are only approximate estimates of the carrier’s delivery time. Delivery times are not binding and are never considered an essential part of the contract.
If delivery is delayed by more than ninety (90) days from the latest agreed delivery date, the Buyer may withdraw from the contract, and the Provider will refund the full purchase price without interest.
The Provider has no control over factors such as international shipping, customs, or other events that could impact product delivery. Customs and tax charges are the responsibility of the Buyer.
Delivery costs are shown to the Buyer during the purchase process. By confirming the order, the Buyer also agrees to the delivery costs.
If the Buyer uses a shipping company or delivery service not provided by the Provider, the risk of loss and damage passes to the Buyer when the products are handed over to that shipping company or delivery service.
Non-Acceptance of Products. The Buyer guarantees that they will accept the ordered products. If the Buyer does not accept the products and the shipment is returned to the Provider, the Provider reserves the right to keep the purchase price and charge the Buyer for storage costs and any other expenses related to the non-acceptance of the ordered products. The right to charge these costs does not limit the Provider’s right to seek additional compensation.
If products are not accepted, the risk of loss and damage passes to the Buyer at the moment of failed receipt.

Prices
1. All prices shown in the online store are listed in euros and do not include VAT, unless otherwise specifically indicated. The prices displayed in the online store refer to the products only and do not cover shipping charges. These prices are valid exclusively for electronic orders placed through the online store and are intended for business customers.
2. The sales agreement between the Provider and the Buyer is established once the Provider confirms the order. From that point forward, all prices and other terms are set and binding for both the Provider and the Buyer.
3. Prices do not account for any customs duties or additional taxes that may be applicable to international shipments.
4. The Provider retains the right to request payment from the Buyer before dispatching the goods.
5. The Provider may update prices on its Websites at any time. The price applicable to the Buyer is the one in effect at the time the sales agreement is finalized, meaning at the moment the order is placed through the Provider’s Websites or upon a concluded agreement if the purchase or order is made via the Provider’s communication channels.
6. In exceptional cases, the price may be adjusted if unforeseen events outside the Provider’s control cause a 10% or greater increase in the cost of purchased products from manufacturers or a comparable rise in the price of raw materials required to fulfill the purchase or order. In such circumstances, the Provider reserves the right to: 1. Adjust the order price, subject to the Buyer’s confirmation; 2. Unilaterally cancel the contract and fully refund the purchase price without interest. The Buyer is not entitled to any compensation on this basis.

Promotions and Other Benefits.
1. The Provider, as part of its business activities, may offer various promotional deals, discounts, and other incentives (“Promotions”). The Provider organizes these Promotions at its sole discretion and may set specific terms for certain Promotions. The Buyer is required to carefully review the terms of each Promotion, which the Provider will publish separately for every Promotion.
2. The Provider may also offer Promotions as rewards for certain actions (such as subscribing to newsletters, making a purchase, etc.).
3. A Promotion may apply to the Provider’s entire product range or only to selected items.
4. The Provider reserves the right to restrict the duration of any Promotion or to limit the number of items included in a Promotion.
5. The Provider may run several Promotions at the same time. Promotions cannot be combined and may not be used together. Promotional benefits are not redeemable in any other form and cannot be exchanged for cash.

Commercial Warranty.
1. The process for making a warranty claim follows the complaint procedure outlined in section 11 of these Terms.
2. Products covered by a warranty are specified on the invoice or on the warranty certificate.
3. The warranty remains valid if the instructions and conditions stated on the warranty certificate are followed, and it lasts for one (1) year.
4. The Buyer may submit a warranty claim either to the Provider or directly to the product manufacturer.
5. If a defect is claimed, the Buyer may initially request that the defect be repaired. Should the defect not be fixed within one hundred (100) days from the date the Provider or manufacturer receives both the request and the warranted product, the manufacturer is required to supply the Buyer with new, defect-free goods at no extra charge. This deadline may be extended by up to one hundred (100) additional days, depending on the complexity of the goods, the type and seriousness of the non-conformity, and the effort needed for the repair. If the Provider or manufacturer fails to correct the defect within the specified timeframe, the Buyer may request a full or proportionally reduced refund of the purchase price. The warranty applies only to new products and spare parts if they were installed by Robomatis d.o.o. or their authorized technician.
6. The Buyer is responsible for arranging and paying for the shipment of the product that is the subject of the warranty claim.
7. The product may only be sent for inspection after receiving a request from the Provider or manufacturer.
8. THE PROVIDER AND MANUFACTURER DO NOT ACCEPT SHIPMENTS SENT CASH ON DELIVERY.
9. The Buyer is responsible for arranging and paying for the return shipment of the product after repairs are completed.
10. The Provider or manufacturer may, at their discretion, choose to inspect and repair the product at the Buyer’s site, but are not obligated to do so. In such cases, travel expenses for the Provider’s or manufacturer’s technicians may be billed.
11. The warranty does not apply if, in the judgment of an authorized technician, the defect was caused by improper use, misuse, external factors (such as impacts, vibrations, chemical exposure, moisture, dust, extreme temperatures, harmful radiation, faulty electrical wiring, lightning, etc.), or as a result of repairs or replacements not performed by an authorized seller or service technician, or if the defect is due to normal wear and tear (including wear of blades, wheels, buttons, gears, drives, paint flaking or chipping, oxidation on screws, reduced battery capacity, and similar issues). Consumable items and (rechargeable) batteries are also excluded from warranty coverage. The warranty also does not apply if the Buyer fails to fulfill their obligations.
12. If, during inspection by an authorized technician, it is determined that the Buyer’s warranty claim concerns a defect not covered by the warranty, the warranty period has expired, or the product is in proper working order, the Buyer is responsible for the costs of inspection and any repairs.
13. If a warranty claim is found to be unjustified, the Buyer will be charged for one (1) hour of service and one (1) hour of administrative work, both according to the current price list.

Returns and Product Complaints.
1. The Provider requires that all returns and complaints be initiated by following the complaint submission process (refer to section 11 of these terms and conditions).
2. Products cannot be returned to the Provider without prior authorization through the complaint process.
3. The Buyer is responsible for all expenses related to returning products, including any extra charges that may occur during shipping (such as customs duties and other fees). The Provider will not accept shipments sent with cash on delivery.
4. When sending products back, the invoice must be provided. Complaints cannot be processed without the invoice.
5. If the product being returned is not in its original packaging, the Buyer will receive a refund of no more than 70% of the product’s price.
6. Restocking fee. For returns of products that are not defective, the Provider applies a restocking fee of 20% of the product price, with a minimum charge of EUR 99.00. This fee covers the inspection, functional testing, and preparation of the returned machine for resale. No restocking fee will be charged if the product is returned due to defect, damage during shipping, or if it does not match the order. This does not affect the statutory rights of Consumers as described in the section on additional consumer protection.
7. Return period for Buyers who are not Consumers. Buyers who are not Consumers may return non-defective products only within three (3) days of delivery, and only with prior approval through the complaint process; after this period, the Provider is not required to accept the return. The statutory fourteen (14) day right of withdrawal for Consumers remains unaffected by this provision.
8. The Buyer must send products subject to complaint to the following address, including the necessary annotations:

Robomatis – Intereuropa,
Otiški Vrh 25a,
2373 Šentjanž pri Dravogradu
(Return of an online order)
or by personally delivering it to one of the Provider’s designated pickup locations.

For refunds, the Provider will issue the reimbursement using the same payment method that the Buyer used for the original purchase, unless the Provider and Buyer specifically agree to a different method. The Provider reserves the right to delay the refund of the purchase price until the returned products related to the complaint are received or until sufficient proof is provided that the products have been shipped. In cases of an unjustified refund request, we reserve the right to block the user account and charge the costs associated with the process.

Withdrawal from the contract is not permitted for:

goods or services whose price is subject to fluctuations in the market that are beyond the company’s control and may occur during the withdrawal period;
goods produced according to the consumer’s exact specifications and customized to their individual requirements;
goods that, by their nature, cannot be returned, are perishable, or have a limited shelf life;
services that have been completed, if the company has fully performed the contract and the service began with the consumer’s explicit prior consent and acknowledgment that they forfeit their right to withdraw from the contract once the company has fully performed it;
sealed specialty products if the consumer has broken the safety seal after delivery;
sealed goods that are not suitable for return due to health or hygiene reasons, if the consumer has broken the seal after delivery or if the packaging has been opened or damaged;
goods that, due to their nature, are inseparably mixed with other items;
digital content not supplied on a physical data carrier, if the service began with the consumer’s explicit prior consent and agreement;
goods that were specifically ordered for the Buyer.

If the Provider chooses to replace and/or repair the products, they will deliver them to the Buyer in the agreed-upon manner according to the delivery terms of this contract. The Provider will cover the delivery costs for these products.
Products that are damaged due to improper packaging when returned will be sent back to the Buyer without repair or replacement. The Buyer is responsible for the shipping costs associated with returning such damaged products.
Claim Denial. If the Provider determines that the defect does not fall under the Provider’s warranty, the Buyer will be notified and offered the option to have the products repaired or replaced for a fee. If the Buyer declines this option, the Provider will return the products to the Buyer at the Buyer’s expense.

Limitation of liability.
1. The Provider’s Websites are offered on an “as is” basis. The Provider does not warrant that the Websites will function without interruption and is not responsible for any loss or damage that may result to the Buyer from using the Provider’s Websites. The Provider is not responsible for any loss or damage that may result to the Buyer due to unauthorized access to their user account. While the Provider makes efforts to keep its Websites secure, it does not guarantee their operation or the security of the Buyer’s user account. The Provider does not guarantee continuous availability and reserves the right to temporarily or permanently restrict access to its Websites at any time without prior notice.
2. The Provider does not warrant to the Buyer that the products are fit for any particular purpose intended by the Buyer. The Buyer is required to independently determine whether the Provider’s products are appropriate for their intended use and/or method of use. The Provider accepts no responsibility for any loss or damage resulting from improper and/or incorrect use, unsuitability of the products for the Buyer’s intended purpose beyond normal product use, or any other loss or damage arising from or related to the use of the Provider’s products. The Buyer must check the suitability of the product before use and ensure it is used only for its intended purpose.
3. The Provider is not responsible for any damages related to the products, including but not limited to: pure financial loss, business loss, lost profits, damages, damages arising from manufacturer liability, or any other type of loss or damage.
4. The Provider is not liable for damage that may arise to the Buyer due to interference with the product itself. A Buyer who interferes with a product and alters the product or its operation in any way bears sole responsibility for all consequences arising from such interference.
5. The Buyer must check the information on the invoice and notify the Provider of any errors within eight (8) days at the latest.
6. The Buyer is solely responsible for the accuracy of all information they enter and provide to the Provider, including but not limited to specifying the country of origin, personal and shipping information, and any tax, shipping, customs, or other consequences that may result from such information.
7. If any liability arises under mandatory law, in all cases, the total amount of all claims for damages is limited to the value of the order.
8. The Provider and Buyers who are business entities agree to exclude all liability for material defects, except in cases where the Provider was aware of the defect and intentionally concealed it from the Buyer.

Complaint Procedure.
1. The Buyer may submit a complaint within the time limits for reporting specific irregularities or exercising their rights by sending it to the email address: [email protected]. It is important to include the order or invoice number, a detailed description of the issue, and attach relevant evidence to help process the complaint efficiently. The Buyer must also provide a copy of the invoice with the complaint to confirm the purchase was made from the Provider. The complaint process is confidential.
2. Response to the Complaint. The Provider will reply to the complaint within eight (8) days of receiving it.

Additional Protection for Consumers.
1. Right to Withdraw from the Contract. The Consumer is entitled to withdraw from this Contract in accordance with the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, as amended, “ZVPot-1”), under the terms set out in this section. The Consumer may withdraw from the contract without giving a reason within fourteen (14) days from the date the product is received. The Consumer is not obligated to state a reason for withdrawal. This right of withdrawal applies to purchases made by the Consumer remotely (outside the Provider’s place of business).
2. The Consumer may inform the Provider of their decision to withdraw from the contract within the specified period by sending an email to: [email protected].
3. After submitting the withdrawal notice, the Consumer must return the products within fourteen (14) days from the date the withdrawal notice was sent. The Provider will reimburse the purchase price to the Consumer within fourteen (14) days after receiving the returned products.
4. The Consumer is responsible for the shipping costs of returning the products subject to withdrawal. These costs will not be refunded by the Provider.
5. If the returned products are damaged or show wear beyond what is necessary to determine the nature, features, and functioning of the product, the value of the products will be reduced. The Consumer is liable for any reduction in value, which will be assessed and communicated by the Provider.
6. To exercise the right of withdrawal, the following form must be completed: form.
7. Out-of-Court Consumer Dispute Resolution. The Provider does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that the Consumer may initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act. The Provider publishes an electronic link to the online consumer dispute resolution platform as required by applicable law. The platform can be accessed at this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL.
8. Guarantee for Conformity Claims for Consumers. The Consumer has the right to file a guarantee claim based on the guarantee for the conformity of goods. The Consumer may exercise this guarantee by notifying the Provider of the non-conformity within two (2) months from the date the non-conformity was discovered. The Consumer must specify the non-conformity in detail and allow the Provider to inspect the product. The Consumer cannot request the correction of non-conformities that arise on the product after two (2) years from the date the products were received by the Consumer.
9. Order of Guarantee Claims. The Consumer has the right to require the Provider, (first) 1. to restore the conformity of the goods (repair or replacement) or, if this is not possible, (then) 2. a proportionate reduction of the purchase price or withdrawal from the contract with a refund of the purchase price. The order of guarantee claims is mandatory. The Provider will not accept claims that do not follow the specified order.
10. Upon receiving a request to restore the conformity of the goods, the Provider will restore conformity within thirty (30) days at the latest, aiming to minimize inconvenience to the Consumer. The Provider may extend this period by up to fifteen (15) days, with appropriate notice to the Consumer.
11. To restore conformity, the Consumer may choose between repair or replacement of the goods, unless fulfilling the selected claim is impossible or would require disproportionate costs and effort from the Provider.
12. The Provider has the right to refuse a guarantee claim for repair and/or replacement if fulfilling the selected claim is impossible or would require disproportionate costs and effort from the Provider. In such cases, the Consumer may pursue a guarantee claim for withdrawal from the contract or a reduction of the purchase price.
13. The Consumer may make a guarantee claim for a reduction of the purchase price when:

the Provider has not repaired or replaced the goods or, if applicable, has not completed the repair or replacement as required by this law, or has denied the Consumer’s warranty claim to restore conformity because fulfilling the selected claim is impossible or would involve disproportionate costs and effort;
the non-conformity remains even after the Provider has attempted to restore conformity;
the nature of the non-conformity is so serious that it justifies an immediate proportionate reduction of the purchase price or withdrawal from the contract; or
the Provider has stated, or it is clear from the circumstances, that the Provider will not restore the conformity of the goods within a reasonable time frame or without causing substantial inconvenience to the Consumer.

The Consumer has the right to immediately withdraw from the contract if the non-conformity appears within thirty (30) days of receiving the product.
If the Consumer withdraws from the contract or requests a proportionate reduction in the purchase price, the Provider must issue a refund within eight (8) days of receiving the returned goods, confirmation that the goods have been shipped, or the request for a price reduction.
All prices listed on the Provider’s Websites do not include VAT, as the Website is not intended for Consumers. Consumers may purchase from the Provider by using the inquiry form, in which case the Provider will prepare an offer for the Consumer that includes prices with VAT and all other legally required elements in accordance with consumer protection laws.

Child Protection.
1. The Provider does not accept orders in the online store from anyone known or suspected to be a child without the explicit consent of their parents or guardians. The Provider does not provide free access to products or services in the online store that could be harmful to children. Without the explicit consent of parents or guardians, the Provider will not accept any personal information about children, nor will it share information received from children with third parties, except with parents or guardians. Any communication directed at children will be suitable for their age and will not take advantage of children’s trust, lack of experience, or sense of loyalty.

Intellectual Property Protection.
1. Content of the Provider’s Websites. The Provider manages various content on its Websites, all of which is owned by the Provider. Data, images, written materials, and any other materials (such as video content, graphics, sketches, etc.) found on the Provider’s Websites and/or created by the Provider and provided to the Buyer are protected works under copyright and/or intellectual property law. By using the Provider’s Websites, the Buyer does not obtain any copyright, ownership, or intellectual property rights. The Buyer is not permitted to use any materials found on the Provider’s Websites unless they have received explicit prior authorization from the Provider for such use.
2. Use of Distinctive Marks. The Provider uses several distinctive marks in its business, including the word ROBOMATIS in all its forms and variations. Any logo (in any form) used by the Provider in its business and in presenting its products externally is expressly considered a distinctive mark. The use of the Provider’s distinctive marks is limited and governed by the rules set forth in this section.
3. Sanctions for Violations of the Use of Distinctive Marks. The Provider reserves the right to pursue all legal remedies, including claims for damages, against a Buyer who uses the Provider’s distinctive marks beyond the allowed scope to achieve cessation of the infringement. The Provider reserves the right to claim a flat-rate compensation of 50,000.00 EUR for each violation, regardless of the actual damage suffered. If it is determined that the damage exceeds the stated flat-rate compensation, the Provider is entitled to claim the difference up to the full amount of damages.

Advertising
1. The Buyer agrees that the Provider may use the Buyer’s distinctive marks, name and surname or company name, and any statement provided regarding their experience working with the Provider on its promotional channels (Provider’s Websites, social media, and others) for the purpose of promoting its products and services.

Environmental Responsibility
1. If the Provider is required to do so under the Regulation on Waste Electrical and Electronic Equipment (Official Gazette of the Republic of Slovenia, No. 55/15, as amended, “Waste Electrical Equipment Regulation”), the Provider will make sure that its products are directed to separate waste collection and recycling before being disposed of as mixed waste.

Personal Data Protection.
1. The Provider commits to making every effort to comply with all applicable regulations regarding personal data protection. For this purpose, the Provider has prepared a Privacy Policy that explains which data is collected, the reasons for collection, the duration of storage, the methods and purposes of processing, and the Buyer’s rights concerning this data.

Final Provisions.
1. Full Legal Capacity. The Buyer affirms that they possess full legal capacity to lawfully enter into an agreement with the Provider. If the Buyer is a legal entity, they confirm that they are authorized to represent the legal entity in entering into a valid agreement or have received proper authorization from the legal entity’s representative to conclude a valid agreement. If the purchase is made by someone with limited legal capacity, they confirm that the agreement is within their legal capacity or that the agreement was made with the necessary approval of their guardian or representative.
2. Familiarity with the Terms. The Buyer affirms that they have reviewed these Terms before accepting them, are thoroughly familiar with them, understand them, and agree to them, especially regarding the stated limitations of liability and their rights to withdraw from the contract.
3. Severability of Provisions and Nullity. If any provision of this Agreement is found to be invalid, all other provisions of this Agreement will remain in effect.
4. Applicable Law. The law of the Republic of Slovenia governs the interpretation, validity, and all other matters, as well as any disputes arising from all Agreements to which these Terms apply.
5. Competent Court. For all disputes arising from Agreements to which these Terms apply, the court in Ljubljana, Republic of Slovenia, has exclusive jurisdiction, unless mandatory regulations state otherwise or a decision by the selected court would prevent recognition and/or enforcement of the judgment. In Consumer court disputes, the competent court is also the court where the Consumer has their residence.
6. Changes to the Terms. The Buyer does not have the right to change or waive, in whole or in part, the validity of any provision of this Agreement. The Provider reserves the right to modify the Terms at any time. Any changes will be posted on the Provider’s Websites. Each change becomes effective on the date of publication unless otherwise specified in the Terms. The Terms in effect at the time of purchase apply to each transaction. The Provider is not required to keep previous versions of the Terms and therefore recommends that the Buyer save the Terms and conditions in effect at the time of order on a local device or keep a printed copy.
7. Language Versions. These Terms are written in Slovenian. The Provider may offer translations of these Terms to improve the usability of its Websites, but the Slovenian version of this Agreement takes precedence over any other language version.

Effective from April 1, 2021