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Home › Privacy Policy

Privacy Policy

General Information

The following section provides a straightforward summary of what happens to your personal data when you visit our website. Personal data refers to any information that can be used to identify you personally. You can find more detailed information about data protection in our privacy policy below.

Data Collection on Our Website

Who is responsible for collecting data on this website?

The website operator is responsible for processing the data collected on this website. You can find the operator’s contact information in the required legal notice on the website.

How do we collect your data?

Some data is collected when you provide it to us, for example, by filling out a contact form.

Other data is gathered automatically by our IT systems as soon as you visit our website. This data is mainly technical, such as the browser and operating system you use or the time you accessed the page. This information is collected automatically when you enter our website.

What do we use your data for?

Some of the data is collected to ensure the website functions correctly. Other data may be used to analyze how visitors use the website.

What rights do you have regarding your data?

You have the right at any time to request information, free of charge, about your stored data, its origin, its recipients, and the purpose for which it is collected. You also have the right to request that your data be corrected, blocked, or deleted. If you have further questions about privacy and data protection, you can contact us at any time using the address provided in the legal notice. You also have the right to file a complaint with the appropriate regulatory authorities.

Analytics and Third-Party Tools

When you visit our website, your browsing behavior may be statistically analyzed. This is mainly done using cookies and analytics tools. The analysis of your browsing behavior is generally anonymous, meaning we cannot identify you from this data. You can object to this analysis or prevent it by not using certain tools. You can find more detailed information in the privacy policy below.

You have the option to object to this analysis. We will explain below how you can exercise your rights in this regard.

Data Protection

The operators of this website are committed to protecting your personal data. We handle your personal information confidentially and in accordance with legal data protection requirements and this privacy policy.

When you use this website, various types of personal data will be collected. Personal data is any information that can be used to identify you personally. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this occurs.

Please be aware that data transmitted over the internet (for example, through email communication) may be vulnerable to security breaches. It is not possible to guarantee complete protection of your data from access by third parties.

Notice Regarding the Party Responsible for This Website

The party responsible for data processing on this website is:

Robomatis d.o.o.

Prešernova cesta 8

3320 Velenje

Slovenia

Email: [email protected]

The responsible party is the individual or legal entity who alone or together with others determines the purposes and means of processing personal data (such as names, email addresses, etc.).

Revoking Your Consent to Data Processing

Certain data processing activities can only be carried out with your explicit consent. You may withdraw your consent at any time, with effect for the future. A simple email request is sufficient for this purpose. Any data processed before we receive your revocation may still be lawfully processed.

Right to lodge complaints with regulatory authorities

If your data protection rights have been violated, you have the right to file a complaint with the appropriate regulatory authority. The responsible regulatory authority for data protection matters is the data protection officer of the German state where our company is based. You can find a list of data protection officers and their contact information at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You are entitled to receive data that we process based on your consent or in order to fulfill a contract, either for yourself or for a third party, in a commonly used, machine-readable format. If you request the direct transfer of your data to another responsible party, this will only be carried out if it is technically possible.

SSL or TLS encryption

For security purposes and to safeguard the transmission of confidential information, such as inquiries you send to us as the website operator, this site uses SSL or TLS encryption. You can identify an encrypted connection by checking your browser’s address bar—if it switches from “http://” to “https://” and a lock symbol appears in the address bar, the connection is encrypted.

When SSL or TLS encryption is active, the data you send to us cannot be accessed by third parties.

Encrypted payments on this website

If you enter into a contract that requires you to provide payment details (for example, an account number for direct debit), we need this information to process your payment.

Payment transactions using standard payment methods (Visa/MasterCard, direct debit) are conducted exclusively through encrypted SSL or TLS connections. You can identify an encrypted connection by the change in your browser’s address bar from “http://” to “https://” and the appearance of a lock icon.

With encrypted communication, any payment information you provide cannot be accessed by unauthorized third parties.

Information, blocking, deletion

Within the limits of the law, you have the right to receive, at no charge, information about your stored personal data, its source, recipients, and the purpose of its processing at any time. You also have the right to request correction, blocking, or deletion of this data. If you have additional questions about your personal data, you may contact us at any time using the address provided in our legal notice.

Objection to promotional emails

We hereby expressly prohibit the use of contact information published in accordance with website legal notice requirements for the purpose of sending unsolicited advertising or informational materials. The website operator reserves the right to pursue specific legal action in the event that unsolicited advertising, such as spam emails, is received.

Cookies

Some pages on our website use cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, efficient, and secure. Cookies are small text files that your browser stores on your computer.

Most of the cookies we use are known as “session cookies.” These are deleted automatically after you leave our site. Other cookies remain stored on your device until you remove them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser to notify you when cookies are being used so you can decide on a case-by-case basis whether to accept or reject them. Alternatively, your browser can be set to automatically accept cookies under certain conditions, always reject them, or automatically delete cookies when you close your browser. Disabling cookies may restrict the functionality of this website.

Cookies that are essential for enabling electronic communications or for providing certain features you wish to use (such as the shopping cart) are stored in accordance with Art. 6 paragraph 1, letter f of the DSGVO. The website operator has a legitimate interest in storing cookies to ensure the service is optimized and free from technical issues. If additional cookies (such as those used to analyze your browsing behavior) are also stored, these will be addressed separately in this privacy policy.

Contact form

If you send us inquiries through the contact form, we will collect the information you enter on the form, including the contact details you provide, in order to respond to your inquiry and any follow-up questions. We do not share this information without your consent.

We will only process any data you enter in the contact form with your consent, as per Art. 6 (1)(a) DSGVO. You may withdraw your consent at any time. An informal email making this request is sufficient. Any data processed before we receive your request may still be processed lawfully.

We will keep the data you provide in the contact form until you ask us to delete it, withdraw your consent for its storage, or the purpose for its storage no longer applies (for example, after your request has been fulfilled). Any mandatory legal requirements, especially those regarding required data retention periods, remain unaffected by this.

Registration on this website

You have the option to register on our website to access additional features offered here. The information you provide will only be used for the purpose of using the specific site or service for which you registered. All required information requested during registration must be provided in full; otherwise, we will not be able to complete your registration.

To notify you about important changes, such as those within the scope of our site or technical updates, we will use the email address provided during registration.

We will process the data you provide during registration only with your consent, as per Art. 6 (1)(a) DSGVO. You may withdraw your consent at any time with effect for the future. An informal email making this request is sufficient. Any data processed before we receive your request may still be processed lawfully.

We will continue to store the data collected during registration as long as you remain registered on our website. Statutory retention periods remain unaffected.

Processing of data (customer and contract data)

We collect, process, and use personal data only to the extent necessary to establish or modify legal relationships with us (master data). This is done in accordance with Art. 6 (1) (b) DSGVO, which permits the processing of data to fulfill a contract or for steps taken prior to entering into a contract. We collect, process, and use your personal data when you access our website (usage data) only as much as is necessary to allow you to use our service or to bill you for it.

Customer data collected will be deleted after the order is completed or the business relationship ends. Legal retention periods remain unaffected.

Data transmitted when entering into a contract with online shops, retailers, and mail order

We only transmit personally identifiable data to third parties as far as is necessary to fulfill the terms of your contract, for example, to companies responsible for delivering goods to your address or to banks responsible for processing your payments. Your data will not be transmitted for any other purpose unless you have given your explicit consent. Your data will not be shared with third parties for advertising purposes without your express consent.

The legal basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for steps taken prior to entering into a contract.

Data transferred when signing up for services and digital content

We only transmit personally identifiable data to third parties as far as is necessary to fulfill the terms of your contract with us, for example, to banks responsible for processing your payments.

Your data will not be transmitted for any other purpose unless you have given your explicit consent. Your data will not be shared with third parties for advertising purposes without your express consent.

The legal basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for steps taken prior to entering into a contract.

Google Analytics

This website utilizes Google Analytics, a web analytics tool provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.Google Analytics uses what are known as “cookies,” which are text files placed on your computer to help analyze how you use the website. The information generated by these cookies about your use of the website is typically sent to a Google server in the United States and stored there.The storage of Google Analytics cookies is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user activity to improve both the website and its advertising.IP anonymizationWe have enabled the IP anonymization feature on this website. This means your IP address will be shortened by Google within member states of the European Union or other parties to the Agreement on the European Economic Area before being sent to the United States. Only in rare cases will the full IP address be transmitted to a Google server in the US and shortened there. Google will use this information on behalf of the website operator to evaluate your use of the website, compile reports on website activity, and provide other services related to website and Internet usage for the website operator. The IP address sent by your browser as part of Google Analytics will not be combined with other data held by Google.Browser pluginYou can prevent cookies from being stored by adjusting your browser settings. Please note, however, that if you do this, you may not be able to use all the features of this website. You can also prevent the data generated by cookies about your use of the website (including your IP address) from being sent to Google and processed by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.Objecting to the collection of dataYou can stop Google Analytics from collecting your data by clicking the following link. An opt-out cookie will be set, which will prevent your data from being collected on future visits to this website: Disable Google Analytics.For more details on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.Outsourced data processingWe have signed a contract with Google for outsourced data processing and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.Demographic data collection by Google AnalyticsThis website uses the demographic reporting features of Google Analytics. This allows reports to be created containing information about the age, gender, and interests of visitors. This data comes from interest-based advertising by Google as well as third-party visitor data. The information collected cannot be linked to any specific individual. You can turn off this feature at any time by adjusting the ad settings in your Google account, or you can prevent Google Analytics from collecting your data as described in the section “Objecting to the collection of data.”Google AdWords and Google Conversion TrackingThis website uses Google AdWords. AdWords is an online advertising platform from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).As part of Google AdWords, we use conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your web browser stores on your computer. These cookies expire after 30 days and are not used to personally identify users. If a user visits certain pages of this website and the cookie has not yet expired, Google and the website operator can tell that the user clicked the ad and reached that page.Each Google AdWords advertiser receives a different cookie. As a result, cookies cannot be tracked across the websites of different AdWords advertisers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have chosen conversion tracking. Advertisers are told the total number of users who clicked on their ad and were taken to a page with a conversion tracking tag. However, advertisers do not receive any information that could personally identify users. If you do not wish to participate in tracking, you can opt out by disabling the Google Conversion Tracking cookie in your browser settings. If you do this, you will not be included in the conversion tracking statistics.Conversion cookies are stored in accordance with Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in evaluating user activity in order to improve both the website and its advertising efforts.

For further details about Google AdWords and Google Conversion Tracking, please refer to the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can set your browser to notify you whenever cookies are used, allowing you to decide individually whether to accept or decline each cookie. Alternatively, your browser can be set to accept cookies automatically under certain circumstances, always reject them, or automatically remove cookies when you close your browser. Please note that disabling cookies may restrict some features of this website.

Newsletter information

If you wish to subscribe to our newsletter, we need a valid email address and information that enables us to confirm you are the owner of the provided email address and that you consent to receiving the newsletter. No further data is collected, or it is only collected voluntarily. We use this information solely to send the requested newsletter and do not share it with third parties.

We will process any data you submit through the contact form only with your consent, as per Art. 6 (1) (a) DSGVO. You may withdraw your consent to the storage of your data and email address, as well as their use for sending the newsletter, at any time, for example by clicking the “unsubscribe” link in the newsletter. Data processed before your withdrawal request may still be processed lawfully.

The information you provide when signing up for the newsletter will be used to send the newsletter until you cancel your subscription, at which point your data will be deleted. Data stored for other purposes (such as email addresses for the members area) will not be affected.

YouTube

Our website incorporates plugins from YouTube, operated by Google. The service provider is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit a page on our site that includes a YouTube plugin, a connection is made to YouTube’s servers. The YouTube server is then informed about which of our pages you have accessed.

If you are logged into your YouTube account, YouTube can directly link your browsing activity to your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube to enhance the appeal of our website. This is a legitimate interest under Art. 6 (1) (f) DSGVO.

For more information on how user data is handled, please see YouTube’s privacy policy at https://www.google.de/intl/de/policies/privacy.

PayPal

Our website offers payment through PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you choose to pay via PayPal, the payment information you provide will be shared with PayPal in accordance with Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contractual purposes). You may revoke your consent at any time with effect for the future. This does not affect the processing of data collected prior to the revocation.

Credit card providers: VISA and MasterCard