Expert assistance

Service for battery strapping tools

If your battery strapping tool is not functioning properly, please contact us right away and we will provide you with the address where you should send your tool. Since we operate several facilities, we will reply with the address of the service center that is available at that moment, so repairs can begin as soon as possible.

All service locations are within Europe (EU).

Once your battery banding tool arrives, we will assess the estimated repair time and the costs involved if your battery hand tool is out of warranty. If the repair process takes longer and your tool is still under warranty, for a small fee, we can provide you with a replacement tool for the duration of the repair. Shipping expenses are the responsibility of the customer. After your battery strapping machine has been repaired, it will be tested before being shipped back to you. Please note, if the battery strapping tool is damaged due to user error (for example, if it was dropped or otherwise mishandled), we cannot provide warranty repairs.

Most spare parts are in stock or can be sourced quickly. Spare parts are not covered by warranty. For strapping machines (automatic or semi-automatic strapping machines), on-site service is not available. Customers are responsible for arranging transportation to our facilities.

Highly trained professional personnel

Our main focus is battery strapping tools. Our engineers are highly skilled and have extensive experience in repairing battery strapping tools.

Service inside Europe

If your battery strapping tool needs service, simply ship your battery hand tool to one of our locations. Our expert service team will handle the repair.

Replacement when battery tool is on service

If your repair takes longer than expected, for a small fee, we can send you a replacement battery strapping tool to use while yours is being serviced.

Tested before shipped back

Every battery strapping tool is thoroughly tested before it is returned to you.

Service for manual and pneumatic strapping tools

If your manual or pneumatic strapping tool is not working correctly, you can contact us immediately and we will send you the address where you should send your tool. Since we have several service centers, we will direct you to the one currently available so repairs can begin without delay.

All service locations are within Europe (EU).

When we receive your manual or pneumatic banding tool, we will estimate the repair time and the costs if your hand tool is no longer under warranty. If the repair takes longer, for a small fee, we can send you a replacement. Shipping costs are the responsibility of the customer. Once the tool has been repaired, our team will test it before sending it back to you. Please note, if the tool is damaged due to user error (such as being dropped or mishandled), we cannot repair it under warranty.

Most spare parts are available or can be sourced quickly. Spare parts are not covered by warranty.

Service for packing machines

For strapping machines (automatic and semi-automatic strapping machines), on-site service is not available. Customers must arrange transportation to our facilities. Most spare parts are in stock or can be supplied quickly. Spare parts are not covered by warranty. If automatic or semi-automatic strapping machines are damaged due to user error (for example, if they are dropped or mishandled), we cannot repair them under warranty.

Service for electric stackers and electric pallet stackers

Electric stackers and electric pallet stackers come with a two-year warranty. On-site service is not available for electric stackers and electric pallet stackers. Customers are responsible for arranging transportation to our facilities. Most spare parts are in stock or can be sourced quickly. Spare parts are not covered by warranty. If an electric stacker or electric stacker truck is damaged due to user error (such as being dropped or mishandled), we cannot repair it under warranty.

Service for cardboard baler

Cardboard balers are covered by a one-year warranty. On-site service is not available for cardboard balers. Customers must arrange transportation to our facilities. Most spare parts are available or can be supplied quickly. Spare parts are not covered by warranty. If the cardboard baler is damaged due to user error (for example, if it is dropped or mishandled), we cannot repair it under warranty.

For further details, please visit our FAQ section, Terms and Conditions, or Privacy page. Additional information about our company and our expertise in packaging solutions is available in the About us section.